NorthPoint finds you vendors, puts their work on a schedule, and shows you each visit as it is performed — photographed, timed and located by the crew who did it.
You stop taking service on trust, and you stop finding out about a missed visit from the tenant who noticed first.
Why we built this — the problem in this industry that nobody was solving.
Sourcing a vendor is the start of the problem, not the end of it. Here is what NorthPoint does with the rest of it.
Post the work, compare bids, experience and capability side by side, and see whether the vendor you are about to award actually has room to take it on.
The contractors you already trust join at no cost to them. Insurance, licences and qualifications live in one place, and your contract is executed in the system when you award.
Recurring service generates its own visits across every site. One-off work becomes a work order assigned to a named person, not an email somebody has to remember.
You decide what a completed visit has to show — which photographs, which areas, which checks. The crew’s app asks for exactly that and refuses to submit a visit that is short.
A missed visit or a short one is flagged on your dashboard immediately, naming what is missing — while you can still do something about it.
You and your vendor read the same visit, the same photographs and the same times. Invoice disputes stop being one person’s word against another’s.
Most service failures are not a vendor deciding to do a bad job. They are a good vendor who was already stretched across accounts nobody could see, taking on one more site because they did not want to say no.
NorthPoint shows you that before you award. Against the crew, vehicles and routes a vendor has declared, and the work they are already committed to across the platform, every bid carries a capacity signal:
It is a signal, not a verdict, and a vendor who has not declared their crew size will show as unknown rather than as a guess. But it turns the question you currently answer on instinct — can they actually do this? — into something you can look at.
A new account arrives with a first expected service date, and getting it covered before that date is the whole job. Starting a contract below expectations is how trust goes before the relationship has begun.
Put the whole portfolio out at once rather than working a spreadsheet of phone numbers site by site.
Vendors on NorthPoint arrive with insurance, licences and trade qualifications on file, reviewed before they were listed.
The season where a missed service is a slip, a claim and a lawyer. Coverage confirmed in advance and every visit evidenced after.