If your own employees do the work, the vendor marketplace is not what you need first — the app your crews carry is. Routes, geofenced clock-in, proof of service and a timesheet that closes into payroll, without buying a separate field service system to get it.
Your crews already do the work. This is about what you know while they are doing it, and what you can show afterwards.
Each crew member opens the app to today’s stops in order, with the site details, access notes and what every job needs. Nobody rings the office to ask what is on.
Every punch carries its position and is checked against the site’s geofence, so hours on the timesheet are hours somebody was actually there for.
You set what a finished visit has to show — which photographs, which areas, which checks. The app asks for exactly that and will not accept a short submission.
While a crew is on the road their latest position updates on your map, so an urgent call goes to whoever is genuinely nearest. It stops on site, on breaks and at clock-out.
A visit missing its evidence is flagged immediately, naming what is missing — not discovered weeks later when a tenant complains.
Crew raise edit requests, you approve or correct them, close the week once and export it to the payroll system you already run. Worked and break hours stay in separate columns.
When you subcontract, proof of service is how you hold a vendor to account. When you self-perform, it is how you prove your own people did the job — to the client whose building it is, to the insurer after a slip, and to whoever asks why an invoice looks the way it does.
That record has to come from the person holding the mop or the shovel, at the moment they finish, or it does not get made at all. Paper gets filled in at the end of the week from memory. Photographs in a group chat are not a record anybody can search two years later.
Your client sees the same visit you do — the same photographs, the same times, the same answers — which is a different conversation from forwarding them a spreadsheet and asking them to take your word for it.
Self-perform companies usually end up paying twice: a field service app for the crews, and something else for the properties, the clients and the reporting. Here they are the same system.
Your employees work in the app as part of your platform subscription. There is no separate per-technician licence for the field.
Recurring service generates its own calendar across every property. One-off work becomes a work order assigned to a named person.
The people you answer to can see service records and proof for their own sites, without you assembling a report every month.
Almost nobody is entirely in-house. Snow and ice is the usual one — the service you cannot staff for a season that may or may not arrive, where a missed push is a slip, a claim and a lawyer.
The vendors you already use come with you, at no cost to them. Invite your snow contractor onto NorthPoint and they report on your work through the same app your own crews use — same clock-in, same photographs, same standard. That is included in every plan, because you already have a relationship and a contract with them; we are just carrying the record.
If you need to find a contractor rather than bring one, that is our Vendor-Managed plan: the directory, bids, the capacity check before you award, and our team certifying their insurance and licences. It costs more because that work costs us more, and you only pay for it if you use it. See both plans.
Either way it is one evidence trail across the whole portfolio, whether the person on site was on your payroll or somebody else’s.